If your particular question is not answered in this FAQ, please email
Information(not covered elsewhere on
What exactly do you sell?
We sell Sceletium tortuosum that has
been dried and milled into a fine powder.
What part of the Sceletium plant is
The whole plant.
I noticed that
the original users prepared Sceletium by crushing and fermenting
the plant in animal skins or alternatively baking it - both these
processes serving to degrade the levels of oxalates. Does your Sceletium
(if it hasn't been fermented) been baked or prepared in some other
Traditionally Sceletium was crushed and fermented
for about a week. At this point we are not totally sure as to the
reason for this. It might be related to decreasing levels of oxalic
acid but at this point this is just a theory and has not been tested.
Currently our Sceletium is in it's raw form and fermented. We are
intending to investigate this further and based on this we will
make a decision as to which to offer.
Most of our customers are outside South Africa. We ship worldwide,
including the U.S.A.
How are your products shipped?
All orders are shipped by priority, First Class Mail delivery.
Where are you shipping from?
We ship your goods from our offices in Cape Town, South Africa.
How long does it take to arrive in
Our customers usually get their parcels within 10 working days from
the day when that place their order.
Can you deliver orders quicker (i.e. FedEx,
TNT, DHL or UPS)?
We find that the bulk of our orders arrive
within 2 weeks of you placing your order with us. This often makes
it unnessary to have your goods shipped by courier. However there
are times when a courier shipment is required. So, yes, we can do
it, however the costs of courier shipment will result in additional
costs to you.
How does the delivery guarantee work?
Our delivery guarantee in explained in detail here.
Please take a look at our payment
options page for comprehensive details on how to make these
Are my credit card details secure?
Yes. Our online order form in on an SSL (Secure
Socket Layer) server. All information transmitted to us is encrypted.
For example: On MS Internet Explorer you will see a yellow padlock
appear on the bottom right of your browser.
Can I pay by postal order, IMO, draft etc.?
No. We do not accept postal orders, bank drafts,
International Money Orders or checks of any kind. Sorry.
What will appear on my credit card statement?
You will see the word AfricanBotanicals
as the description on your credit card statement.
Why is the amount on my credit card statement
different from the sale price?
Slight (mostly minimal) variations can occur,
because we are doing transactions across different currencies. This
is due to small fluctuations of the exchange rate between the time
the order is placed and processed. If you find that the amount has
shifted and you are unhappy about it, please let us know, and we
will immediately refund you the difference.
What policy do you have with cash orders?
We do accept cash orders. We do and can not,
however, take responsibility for cash that has disappeared in the
mail. If you do send cash, please hide it very well in the envelope
and seal the envelope thoroughly against tampering.
I have to order €200.00 worth of products if I want to pay by
Wire transfers are not our preferred way of
accepting funds. This is because of the incredibly high bank charges
charged for accepting such a payment. On small orders, the amount
of the wire transfer banking fee is in excess of the profit on that
order and we actually make a loss. For obvious reasons, we can't
Sceletium.com is owned and administered by
Big Tree Nutraceutical
How long have you been trading for?
We have been trading online since 1997.
How can I contact you?
You can contact us by email
here... (by far the fastest method)
Phone us on the following fax number:
+27 21 712 4604
You can reach us on the following fax number:
+27 21 712 4610
You can write to us at:
Postnet Suite #60
Private Bag X26
6B Susan Way
Will I end up on a mailing list by ordering?
Yes, we have a mailing list which consists
of the email addresses of those who have ordered from us and those
who have specifically asked to join this list. We use this from
time to time to notify our customers of price changes, important
information regarding our company or web pages. If you would prefer
not to be on this list, then simply ask us to not put you on when
you order. Our mailing list is updated daily, so, if you do not
wish to be on the list, remember to make this clear to us each time
you order. This list is kept completely confidential and is only
ever used by us.
Our standard quality and shipping guarantees
apply. Delivery usually occurs within 2 weeks.
We take every precaution to ensure that your order
gets to you safely. However, in some rare cases, it does happen
that an order is either lost in the mail or seized by customs. In
the event of your package not arriving within 30 days, we will reship
your goods for a second and final time.
Of course, if the non arrival of your order is
due to an error on our part (such as us getting your address wrong)
then we will naturally reship unconditionally.
Generally we ask our customers to allow 30 days
before contacting us regarding the non arrival of an order (although
goods usually arrive within 10 working days).